How to implement SMS for SysAid IT HelpdeskSysAid is a complex helpdesk application that
can be used to improve the communication within and outside of your company.
By adding SMS functionality to your corporate IT system, you can further
improve the features of SysAid. This functionality allows to send SMS
notifications to mobile phones from SysAid. To achieve it, you need a
stable SMS gateway such as Ozeki NG SMS Gateway. In this article you can read
more about this solution.
For step by step instructions on this solution, please go
to the following webpage:
Installation
guide on how to configure SysAid to be able to send SMS.
( Video tutorial included)
Fields of use
In a larger organization several events can occur
involving IT malfunctions and questions. Ozeki NG SMS Gateway with SysAid
offers a solution to reduce the administrators' response time to the
critical questions of employees or customers.
As SysAid involves help desk, monitoring, managing and reporting functions,
it makes your IT environment safer, well-functioning and efficient. Ozeki's
solution improves these excellent features of SysAid by adding SMS
functionality to it, thus the users can send SMS messages not only to their
computer but even to any mobile device. By way of example there can be events
in the office, such as, the security programs do not operate,
there is no internet connection, or other types of connection difficulties
within
the company, system errors, etc. With Ozeki NG SMS Gateway and SysAid, there
is no need for long communication processes and the administrator becomes
always available. Furthermore, SysAid monitors your system 24/7, which makes
it possible to handle observed problems immediately by sending an SMS message
with the generated reports. In addition to the above mentioned options,
SysAid is able to forward the incoming questions to the competent supporter
in an SMS.
Therefore this solution shortens the long process of information flow between
the end users and the administrator, in this way catastrophes can be foregone
and system breakdowns can be avoided by prevention.
Benefits
Ozeki NG SMS Gateway solution for SysAid makes business life
easier and faster as it provides a modern and developed communication
technology. This solution improves communication between end users and
administrators by creating an efficient help desk system to provide
opportunities in demanding times, as fast as possible. Ozeki NG SMS Gateway
increases the efficiency of SysAid by reducing response time in this manner
preventing stoppage in
the work flow. Therefore your company's production become more effective and
eventually you save money by spending less on issues caused by long
waiting times. Furthermore, Ozeki's software can be used for other kinds
of services such as sending text messages about important dates, events to
business partners, customers or employees, sending newsletters, and any kinds
of information.
Solution overview
Ozeki's solution for sending SMS from SysAid consists of
three simple stages. First if a problem occurs in the system SysAid sends
a report to Ozeki NG SMS Gateway. Then the gateway software translates it
into a text message (SMS) and it is forwarded directly to the mobile user.
This transition process is quick and reliable which makes IT maintenance
more efficient. Figure 1 explains this process.
Figure 1 - SMS solution for SysAid with Ozeki NG SMS Gateway
How to implement SysAid SMS solution
SysAid is a multitasking software which includes help desk,
monitoring, managing, and reporting functions.
One of its services
is to send a notification (e.g.:SMS) to the system administrator for
instance when an event or an alarm occurs. You
can configure your SysAid software to be able to send SMS with Ozeki NG SMS
Gateway.
To send messages from SysAid, first you need to make this application
operate, then set the properties of the notification messages. After you
need to give the phone number of the recipient. Finally, to see that the
system works you need to create a test alarm. Go to the
Installation Guide for a detailed
configuration guide.
Conclusion of SysAid SMS solution
In conclusion, Ozeki NG SMS Gateway's solution for SysAid
allows your IT environment management program to send SMS directly to a
mobile user. In addition to that you can manage and control your IT
environment, and keep contact with the competent people from your mobile
phone while you save time and money. With this solution you will gain a
stable and reliable system with the highest performance.
Request more information
If you are interested in this solution, let us know, so we can send you
more relevant information and quotation with prices. Please fill in the
following form:
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