How to adopt SMS functionality in HP Openview
Delays in the notification process, and missing the ability to track message
delivery status can keep your staff away from meeting their service
level and financial objectives. Ozeki NG SMS Gateway offers the perfect
solution for HP Openview users to solve such problems as it enables to send
SMS messages to the mobile phones of IT personal and managers. In this
article you will receive a general of how you can send SMS messages from HP
Openview with the help of Ozeki NG SMS Gateway.
Configuration guides:
HP Openview SMS solution overview
HP Openview is a large scale system and network management
software that is used to manage the IT infrastructure. It brings an
integrated answer to the question of automation of IT life cycle, phase,
delivery and operation of business plans. It greatly improves the efficiency
of IT system management tasks. This great environment might be improved by
adding SMS notification functionality to it. SMS notifications sent to the
mobile phones of IT staff and managers could bring a lot of benefits.
In a diverse IT environment several unexpected events can occur; the CPU
cooling is off, there is no space on the main HDD, communication problems
between workstations, unauthorized entry to the system, network disconnections.
As HP Openview monitors the system it notices these malfunctions
and generates reports about them. Ozeki's solutions enables the supervision
software to send these reports in SMS to mobile phones. In this manner the
competent person can be informed immediately thus the system administrator or
the network operator teams can start solving the problem at once.
These solutions shorten time consuming information flow and minimizes
response time to errors. Thus rapid and safe working environment can be
achieved. This overview gives further information on this solution.
System architecture
Ozeki enables two different integration solutions for HP
Openview to send SMS: one uses the command line client, the other uses an
intermediary file. Regardless of the different solutions their working
principles are much the same.
When an alert happens HP Openview
notices it and creates a report. This report can execute a command line exe
file (command line SMS client) or can create an intermediary file. Ozeki NG
SMS Gateway can accept the alert sent by the command line client, or it can
read the intermediary file, and can translate it into a text SMS message.
The SMS message, containing the information about the alert is sent to the
mobile user through a GSM modem attached to the PC, where Ozeki NG SMS
Gateway is installed (Figure 2). Ozeki NG SMS Gateway can send the message
through a GSM modem or a GSM phone attached to the PC with a data cable or
it can send it through the Internet by connecting to the short messages
service center (SMSC) of an SMS service provider.
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Figure 2 - Ozeki NG SMS Gateway - solution for how to
send SMS from HP Openview
Sending the SMS messages through a modem is often a better choice. The reason
for this is that a modem sends the SMS message through the air using a GSM
radio link. Since transmitting the SMS message over the radio link does not
require a working Internet connection, it can be used to alert corresponding
people even if the Internet connection is not available.
How to implement SMS solution into HP Openview
To implement this solution, you can use one of two different
approaches.
The first solution uses the command line exe client
shipped with Ozeki NG SMS Gateway for managing the communication between
HP Openview and Ozeki NG SMS Gateway. This command line exe client is
executed by HP Openview, and it passes the SMS messages to Ozeki NG SMS
Gateway through an HTTP request. This means that HP Openview and Ozeki NG
SMS Gateway can be installed on different computers in your LAN. To set up
this solution you need to create a new policy in HP Openview and set its
properties. You also have to create a new rule and configure an automatic
command execution that will submit the SMS message to the SMS gateway. The
last step is to configure Ozeki NG SMS Gateway to work with your GSM modem.
For detailed step by step instructions on how to configure this solution,
please visit the following page:
Setup guide on how to add SMS functionality to
HP Openview by executing a command line exe.
The other possible solution
uses an intermediary text file to handle the
communication between HP Openview and Ozeki NG SMS Gateway. In this setup HP
Openview creates a text file when it wants to send an SMS message. Ozeki NG
SMS Gateway will pickup this text file and will send it through the modem.
To configure this solution first you need to configure HP Openview and create
a new policy group, and a new Windows Event processing entry and set its
properties. Then you need to create an automatic command that will create
the text file and pass it to Ozeki NG. The final step is to configure Ozeki
NG SMS Gateway to pick up the text file and to send it as an SMS. For
detailed setup information on how to implement this solution, please visit
the following guide:
Step by step instructions for sending SMS from
HP Openview with the help of a text file.
Benefits of HP Openview SMS
By implementing one of these solutions HP Openview users
will have a more efficient IT management system. The SMS sending service will
bring information to relevant people in shorter time. Better informed
personal can act and react quicker and can improve the service level.
Conclusion for HP Openview SMS solution
To sum it up Ozeki NG SMS Gateway enables HP Openview to
send SMS about the generated reports. Ozeki NG-SMS Gateway's superior
performance ensures high capacity and reliable operation. By implementing
this solution a HP Openview user can maintain a rapid, secure and
efficient IT system monitoring infrastructure, which will result in shorter
response time and happier managers.
Recommended reading:
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Video tutorial included)
