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Sending SMS alerts from MOM 2005

Setup instructions for sending SMS from MOM 2005

Ozeki NG SMS Gateway gives SMS functionality to MOM 2005. With this solution your It environment will be safer and more effective. MOM 2005 manages and monitors the whole computer system and sends notifications to the administrators if a problem occurs. In this installation guide you can learn more about this solution and about the implementation of it. The installation of this application is easy and you will find help in the pictures and installation videos.

Video: Send SMS from MOM 2005 (part 1/4, configure your modem)
Video: Send SMS from MOM 2005 (part 2/4, create an operator)
Video: Send SMS from MOM 2005 (part 3/4, set up the software)
Video: Send SMS from MOM 2005 (part 4/4, testing the system)

Microsoft Operations Manager 2005 is a powerful software to monitor and manage server and client systems. The agent on the monitored computer watches several sources, including Event Log for specific events or errors generated by applications.

MOM 2005 Integration with Ozeki NG SMS Gateway is the best solution if you would like to send SMS messages to mobile devices any time you need. With this option your business life will be more effective and competitive as you use the highest quality communication techniques. Ozeki NG SMS Gateway is quick, reliable and easy to setup. Your IT environment will be safe and more efficient.

With this solution you can send alerts, notifications and reports from MOM 2005. On this page you can find additional information on how to send SMS from SCOM 2007 and how to configure it correctly.

Prerequisites

To run this software properly, you need to meet some requirements. Please check the list below (Figure 1).

Figure 1. - SMS alert prerequisites

Your checklist:

SIM Card - You can get this from your local mobile network operator.*
Modem - Use a Wavecom, Siemens or Multitech modem.
Data cable - Comes with the modem
Computer - Recommended: P4 3 GHz, 2 GB RAM, 500Mb free available space on HDD
Ozeki NG SMS Gateway - Download it from http://www.sms-integration.com
MOM 2005

*The SIM card will come with a plan that will determine how much money you will spend on each SMS.

System architecture

If an alert occurs MOM 2005 generates a report for the administrator. Ozeki adds the extra function of sending SMS message about this report to the user. The agent notices the alert and generates a critical error which is processed by MOM 2005. The Command Notification Channel of it is in direct connection with Ozeki NG SMS Gateway's Command line Tool which interprets the message. After this, it forwards the message through COM1 channel to the GSM modem or to the IP SMS connection. With SMPP (Short Message Peer-to-peer) protocol it is then sent to the SMSC (SMS Center) and finally, the SMS message is sent to the given mobile phone. In Figure 2 you can see how it works.

Figure 2 - Components of the solution

Installation guide

To install and configure Ozeki's solution for MOM 2005 please follow the steps below and watch the video tutorials at the top of the page.

Step 1. Create an operator

To do this, open the Administrator Console. On the left hand side, choose the Management Pack menu and Notification sub-menu in it and click on Operators (Figure 3).

Figure 3 - Notification operators

In the Action menu, click on Create Operator (Figure 4).

Figure 4 - Create operator

A window appears, type the name of the operator in, for example: SMS Administrator (Figure 5), click on Next.

Figure 5 - Operator Name

The following two options are about the setting up of the e-mail (Figure 6) and page (Figure 7) the operator's addresses.

Figure 6 - Operator e-mail


Figure 7 - Operator page

If you do not want to notify this operator by e-mail or by page, click on Next. On the next page, choose the Notify this external command option and below this, type the Operator ID, for example, SMS Problems (Figure 8).

Figure 8 - Operator Command

Then choose a specified time to notify this operator. By default the operator always gets notification messages. After it, click on Finish. If you did it right, you see the created operator at the Operators list (Figure 9).

Figure 9 - Created Operator

Then you need to add this operator to an existing group: In the Notification menu, choose Notification Groups (Figure 10).

Figure 10 - Notification Groups

Double click on the chosen group you want the operator to be in, for example, Operations Manager Administrators (Figure 11).

Figure 11 - Operation Manager Administrator

Choose an operator you wish to add from the available operators and then on the Add button between the two tables (Figure 12 ), if you have done it, you can see the created operator in the Group Operators (Picture 13). Click on OK.

Figure 12 - Operator to Notification group


Figure 13 - Operator is a member of the Notification group

Step 2. Set up the software

To set up Operation Manager for sending SMS messages first click on Global Settings (Figure 14) in the Administration menu.

Figure 14 - Global settings

Then select Notification Command Format from the Global Setting Types and double click on it (Figure 15).

Figure 15 - Notification command format

Make sure that the Use Windows command interpreter option is not checked and type these values:

Full path to application:

C:\Program Files\Ozeki\OzekiNG - SMS Gateway\SendSMS.exe

Command Line:

SendSMS.exe -h 127.0.0.1:9500 -u admin -p qwe123 -r "+36301234567" -m "$Alert Name$ - $Alert Description$"

You can change the $Alert Name$ and the $Alert Description$ values in the command line by clicking the select button on the right hand side (Figure 16).

Figure 16 - Set Notification format

When it is done select the security tab at the top of the appeared window and uncheck this option: Disable execution of custom responses on Management Servers (Figure 17). Click on OK.

Figure 17 - Custom Responses

With these steps the configuration is completed and now you can test the system.

Step 3. Test the system

To test the system you need to create a rule which will generate an alert and send the SMS message. You need to know which rules are applied to the management computer. First, in the Administration menu select Computers sub-menu and then the Management Servers. Then double click on the present computer name (Figure 18).

Figure 18 - Management Server name

A window appears and on the top of it, select the Rules tab. Now you can see which rules are applied to the management computer (Figure 19). Click on OK.

Figure 19 - Applied rules

From the Management Packs menu choose Rule Groups. Then expand Microsoft Operations Manager and Operation Manager 2005 in it. Here you can see the groups of rules that are applied to the computer. You can see that the agent group is also applied (Figure 20).

Figure 20 - Rule groups

Now you need to create a rule that will be a part of the Agent group: Expand the Agent group and right click on Event Rules and select the Create Event Rule (Figure 21).

Figure 21 - Create event rule

A window appears, select the type of the event: Alert on or Responding to Event (Figure 22).

Figure 22 - Event Rule type

Click on Next. Now choose the provider name in the appeared window: Application (Figure 23). Click on Next.

Figure 23 - Event Provider

In the next step define a criterion for the event: e.g. click on 'From source': and type EventCreate and then select 'of type': and choose Error (Figure 24). Click on Next.

Figure 24 - Event criterion

In case you do not wish to schedule this rule, leave this option default (Figure 25) and click on Next.

Figure 25 - Event schedule

This step is about generating alerts. To see the created alert you need to generate a Critical alert and its owner is going to be Application Alert. To do this in the Event Rule Properties window select the Generate alert option. In the Owner line type Application Alert (Figure26). Click on Next.

Figure 26 - Event alert properties

If you want to treat all alerts as a new alert then uncheck this option: Suppress duplicate alerts (Figure 27). Click on Next.

Figure 27 - Alert suppression

You can create a response to this alert by sending a notification to the Notification Group: Click on Add and select the Send a notification to a Notification Group option. Select a Notification group you wish to alert (Figure 28), for example, Operations Manager Administrators (Figure 29).Click on OK and Next.

Figure 28 - Event response


Figure 29 - Select Notification Group

When you are finished, the Notification Group and the type of notification appear in the list (Figure 30).

Figure 30 - Created Image response

In the appeared window, Event Rule Properties-General, you need to give a name to the created rule, so type in the line of Rule Name, for example, Alert Generator (Figure 31). Click on Finish.

Figure 31 - Rule name

When you are finished, you can see the created rule in the Agent sub-menu, in Event Rules (Figure 32).

Figure 32 - Created alert

Then, to create an event use the Eventcreate command at the Command Prompt in the Administrator menu. This command will generate an error in the application log: eventcreate /T ERROR /ID 1000 /L APPLICATION /D "Test Alert" (Figure 33).

Figure 33 - Error in command prompt

At the Operations console you see the generated Critical Alert (Figure 34) and at the Ozeki NG SMS Gateway you will see that the message has been sent (Figure 35).

Figure 34 - Generated alert


Figure 35 - Sent message


These steps conclude the installation and configuration procedure. If you followed the guide above correctly then you will have a swift, stable and working environment.

Thank you for visiting this guide.

Please visit the Download page to download Ozeki NG SMS Gateway to be able to implement this solution!