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Send SMS in HP Openview with text file

This configuration guide presents the solution how you can setup Ozeki NG SMS Gateway to send SMS alerts from HP Openview using a text file.

Video: Send SMS from HP Openview (part 1/4, configure your modem)
Video: Send SMS from HP Openview (part 2/4, configuring HP Openview)
Video: Send SMS from HP Openview (part 3/4, configuring Ozeki NG)
Video: Send SMS from HP Openview (part 4/4, testing the system)

HP Openview can efficiently monitor the network applications and workstations. It provides an overall picture from the eventlog to the temperature of the processor. It can also supervise the availability of the computer. Rules can be configured fully and elaborate criteria can be added to them.

An exterior program can also be conditioned to run when a rule completes, thus SMS functionality can be easily integrated into HP Openview with the help of Ozeki NG SMS Gateway system. Please follow the installation guide's steps to ensure the proper functioning of this solution.

Preconditions

To adopt this solution you will need a connection between the mobile network and your system. You can establish this connection in two ways: using an Internet connection or using a wireless connection by attaching a GSM phone or GSM modem to your PC. (Comparison: Internet based SMS connections vs. GSM modem based (wireless) SMS connections). According to your decision, you will need different preconditions.

Preconditions for Internet based connection

To establish the connection between your system and an SMS service provider via the Internet, you will need these devices:

Figure 1/a - Components of IP SMS connection

With this type of connection you will need an SMS service provider who provides access to its services and ensures Internet based SMS services. (Browse some mobile service providers: SMPP SMS Service providers). After you have decided which provider and which service is the most appropriate for you, you need to sign a contract and you will receive connection parameters from your provider. Once you got the necessary parameters you can setup your Ozeki NG SMS Gateway software.

Preconditions for wireless (GSM modem) connection

With this type of connection all you need is a GSM modem or a GSM phone and you can join it easily to your PC with a data cable. The GSM device will be operated by your Ozeki NG SMS Gateway software and it will be able to handle SMS messaging wirelessly. You will need the following components to use this type of connection:

Figure 1/b - Components of GSM modem connection

For GSM modem connection you will need the following components:

SIM Card - Available at a local mobile network service provider*
Modem - Use a Wavecom, Siemens or Multitech modem.
Data cable - Comes with the modem
Computer - Recommended: Intel P4 3Ghz, 2GB RAM, 500Mb HDD, Windows OS
Ozeki NG SMS Gateway - Download it from http://www.sms-integration.com
HP Openview

*The SIM card will come with a plan, that will determine how much money you will spend on each SMS.
Ozeki NG SMS Gateway can be obtained by
opening the download page:
Download Ozeki NG SMS Gateway!

System overview

As HP Openview monitors the system it notices and reports all malfunctions and errors. This report is sent to a text file (e.g.: reports.txt) and it is stored there. Ozeki NG SMS Gateway reads that file and understands the report. This means that the SMS gateway is not in direct connection with HP Openview but communicates through the report text file. After it understands the report Ozeki NG SMS Gateway translates it into an SMS text message and sends it out. Through a GSM modem or IP SMS connection the messages are transferred to the SMSC (SMS center). Finally the SMSC forwards it directly to the mobile user. Ozeki's superior performance ensures the procedure's security and velocity and thus creates a perfect SMS sending service for HP Openview (Figure 2).

Figure 2 - How SMS alerts are sent from HP Openview to cellphones with Ozeki NG SMS Gateway

Configuration guide HP Openview SMS alert solution

Step 1 - Configuring HP Openview

First, you need to run HP Operations Manager Console and extend "Policy Management" view and then "Policy Groups" view, as well. After this, right click on "Policy Groups" submenu and select "New" menu and here click on "Policy Group" (Figure 3).

Figure 3 - New Policy Group

The newly created policy group appears in the "Policy Groups" list. Now you need to provide a name for it (e.g. Notification) (Figure 4).

Figure 4 - Policy Group name

Then right click on the created policy group and select "Windows Event Log" within "New" menu. In this way rules will be applied to this EventLog (Figure 5).

Figure 5 - New EventLog policy

In the pop-up window, specify the EventLog to be monitored (in this example: Application) then click on "Rules" tab (Figure 6).

Figure 6 - The monitored EventLog

On "Rules tab" click on the "New..." button (Figure 7).

Figure 7 - Add new rule

In the appearing window provide the criteria (in our example):

Rule Description: SMS Notification
Source: EventCreate
Type: Error.

When it is done click on "Actions" tab (Figure 8).

Figure 8 - Criteria for the rule

In the next window choose the "Active Msg. Browser and" menu item then click on "Automatic Command" tab (Figure 9).

Figure 9 - Add automatic command

In "Command" line type the follows:

cmd /c echo +36301234567 Alert! An error Occurred on <$MSG_NODE_NAME>. Description: <$MSG_TEXT>. > C:\sms\smsout\smsout.txt



This command creates an "smsout" library on drive C in which the smsout.txt file will contain the following message:

+36301234567 Alert! An error Occurred on <$MSG_NODE_NAME>. Description: <$MSG_TEXT>.



The number "+36301234567" is the recipient's telephone number,
<$MSG_NODE_NAME> means the monitored computer's name,
<$MSG_TEXT> will be the alert's description.

<$MSG_NODE_NAME> and <$MSG_TEXT> is replaceable for any of the variables described in this Policy variables file.

In "Node" field you need to provide the application on which the command will run. By default it is the monitored computer (Figure 10).

Figure 10 - Automatic command

If you click on "OK" the created automatic command will appear in a window. In this window, click on "OK", as well (Figure 11).

Figure 11 - Created automatic command

At the bottom of the window you can see the entire text of the rule. Here click on "Save and Close" button (Figure 12).

Figure 12 - Created rule properties

You need to provide a name for the rule and this created rule will be seen in the rule list (Figure 13).

Figure 13 - Created rule

In order to come into operation, the rule needs to be installed on the monitored computer. To do so, right click on the created rule's name and click on "Deploy on" submenu in "All tasks" menu (Figure 14).

Figure 14 - Deploy rule

In the appeared window select the name of the monitored computer, then click on "OK" (Figure 15).

Figure 15 - Deploy policy on managed computer

This concludes the configuration of HP Openview. The next step is to configure Ozeki NG SMS Gateway.

Step 2 - Configuring Ozeki NG SMS Gateway software

In Ozeki NG SMS Gateway you need to add a new user to the users list. To do so click on "Add new user or application" submenu in "Users/Applications" menu (Figure 16).

Figure 16 - Add a user

Select "File user" from the list of users and click on "Install" next to it (Figure 17).

Figure 17 - Add file user

Provide a name for the user then click on "OK". In our example it is "OpenView". When it's done click on the user's name (Figure 18).

Figure 18 - File user

Then click on "Configure" (Figure 19).

Figure 19 - Configure file user

On "General" tab select "Outbox" and set the destination to the follows:

c:\sms\smsout



"Inbox", "Sent", "Failed", "Delivered" also can be configured to the same destination (Figure 20).

Figure 20. - Set outbox path

This concludes the configuration of Ozeki NG SMS Gateway. Now the system will be tested to see it is fully operational.

Testing the system of HP Openview SMS alert solution

For testing the system I will generate an error into the "Application log" which will conform to the requirements of the rule created in HP "Operational Console".
To generate an error I need to issue the following command in Windows' command line:

eventcreate /T ERROR /ID 1000 /L APPLICATION /D "Test Alert"

(Figure 21).

Figure 21 - Eventcreate command

In the "Operation Console" expand the "Node" view then right click on the computer's name and choose "Active Messages" submenu in "View" menu (Figure 22).

Figure 22 - Configure to view active messages

The generated error can be seen and its name is "Critical" (Figure 23).

Figure 23 - Generated error

Double clicking on the critical entry shows that it runs successfully (Figure 24).

Figure 24 - Command properties

In Ozeki NG SMS Gateway the sent SMS is in the file "Outbox" menu of the user (Figure 25).

Figure 25 - Sent message

This section concludes the configuration of HP Openview and Ozeki NG SMS Gateway.

If you wish to add SMS extension to your existing IT system, please go to the Download page to download Ozeki NG SMS Gateway >>>

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