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How to update SMS connection in Big Brother

The solution presented on this page makes it possible to send SMS notifications from your Big Brother software. SMS technology enables your IT system to send SMS alerts about the events of your IT environment to mobile phones. To achieve this useful function you need an SMS gateway such as Ozeki NG SMS Gateway software. It is able to connect to the mobile network with a GSM modem attached to the PC or it can directly connect to the SMS center of the mobile service provider over the Internet. Once you implement Ozeki NG SMS Gateway to send SMS alerts and notifications, system monitoring will be easy and effective in your company.

Setup guide:
How to add SMS functionality to Big Brother ( Video tutorial included)

Use cases

Companies widely use network monitoring systems to check how the system is working in real-time. In this way, system administrators can determine the state and health of the corporate IT network at a glance. Though these network monitoring systems work at 24/7, it is impossible to check the results and reports continually. The system can forward e-mail messages to several colleagues but the problem with these e-mail messages is that they are not surely received in time, especially, if there is no Internet connection for a time. Therefore, necessary steps cannot be made to solve problems and further harms can occur because of non-intervention.

The solution is sending alert and notification SMS to mobile phones of the intended people. SMS technology provided by a powerful SMS gateway makes immediate intervention possible therefore you can prevent further damage in your IT system. In this way both the IT staff and managers can be informed about matters. If you decide to setup an SMS system based on Ozeki NG SMS Gateway you will gain a stable, reliable and effective alerting system. If an error occurs in your IT network Big Brother notices and generates a report about it. This will be forwarded to the SMS gateway that will send an SMS alert to given mobile phone numbers. This solution makes a proactive problem resolution possible in the most efficient way to prevent critical system breaches.

Ozeki NG SMS Gateway can be obtained by
opening the download page:
Download Ozeki NG SMS Gateway!

How the Big Brother SMS system works

If an error occurs in your system, Big Brother monitoring software will notice it. Big Brother send an e-mail message to the SMTP server of Ozeki NG SMS Gateway about this occurred error. In the SMS gateway software a C# script is executed, which will segment the incoming message into smaller pieces and make it available in human readable format. Finally, the SMS alert is forwarded to given mobile phones. The SMS gateway sends SMS messages through a mobile phone (or GSM modem) attached to the computer with a data cable. If an Internet SMS service provider account is configured in Ozeki NG SMS Gateway, it can also send the message through the Internet. This process can be examined in Figure 1.

Figure 1 - How to send SMS alert from Big Brother to cellphones with Ozeki NG SMS Gateway

Please note that the GSM modem connection is recommended as it is more secure and reliable than sending SMS messages over the Internet using IP SMS connection.

How to introduce Big Brother SMS solution

To send SMS notifications from Big Brother you need to do the follows: First you need to edit "bbwarnsetup.cfg" file and "bbwarnrules.cfg" file of Big Brother. Then you need to add new routes in Ozeki NG SMS Gateway. If it is done, redirect messages from admin user to ASP user. Finally, you need to download BigBrother.aspx file and configure the ASP user in Ozeki NG SMS Gateway. For detailed installation guide with helpful video tutorials, please go to the setup instructions page of Big Brother >>>

Advantages of this solution

If you decide to implement SMS technology in your corporate IT system you will notice numbers of advantages. This solution allows both system administrators and managers to be informed about the health of the IT network in real time. Moreover, SMS notifications are always sent to the intended person who can immediately intervene to solve issues. Therefore the implementation of an SMS gateway into your system will result in considerable time saving and high-quality system monitoring.

Summary for Big Brother SMS alert solution

Big Brother with Ozeki NG SMS Gateway is the best way for improving the reliability and effectiveness of your network monitoring system. This solution is based on SMS technology which makes sending SMS alerts to mobile phones possible. In this way the IT staff and managers will be informed about all the events occurred in corporate IT system. Moreover, steps can be done to prevent system breakdowns or to solve problems. If you decide to implement SMS functionality with Ozeki NG SMS Gateway in your system, you will gain a well-working and effective system with the highest quality.

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