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BMC | HP Insight Manager

How to implement SMS solutions into CA Unicenter NSM

CA Unicenter NSM is a network monitoring and management application and it makes it possible to improve the performance and health of your corporate IT system in a professional way. This page offers an outstanding solution for extending the functions of your Unicenter application by adding SMS functionality to it. In this way you will be able to send SMS text messages to mobile phones from CA Unicenter. To achieve this SMS functionality you need a powerful SMS gateway software such as Ozeki NG SMS Gateway. Ozeki NG SMS Gateway is a software product that can be installed on your computer. It connects to the mobile network with a GSM modem attached to the computer with a data cable or it directly connects to the SMS center of the mobile service provider over the Internet. In this article you can learn more about how to add SMS functionality to CA Unicenter.

If you wish to connect to the mobile network with a GSM modem attached to your computer please watch this video tutorial about how to setup this connection:

Video:

Send SMS from CA Unicenter NSM (part 1/1, configure your modem)

This video tutorial will show you the steps of configuring GSM modem connection:

Send SMS from CA Unicenter NSM (part 1/1, configure your modem)

Fields of use

Companies widely use network and system monitoring and management applications such as CA Unicenter to improve their IT performance, reliability and productivity. With CA Unicenter NSM you can simplify system management and ensure the performance of your IT environment. Though these properties are not always enough in a large company. If you want to be effective you have to ensure availability at the highest level. If there is an error in your IT system and even if it is detected it cannot be solved in time if your IT staff are not informed about it.

The best solution for availability problems is adding SMS functionality to CA Unicenter NSM. In this way the generated reports about system and network errors will be sent to mobile phones of administrators and managers. To achieve this SMS functionality you need to implement a stable SMS gateway software such as Ozeki NG SMS Gateway. With this solution you can be sure that errors are detected and the intended people will be informed about them. Therefore, matters can be prevented before they affect your business processes. Moreover, you can setup a secure IT system as you can determine who should receive your SMS messages. All in all, if you implement this solution you will get a stable, reliable and secure IT system with the highest quality while you save time and money.

How to benefit from texting

If you decide to implement this solution you will notice several advantages. One of the most important one is that notification messages are sent to the intended people immediately after the error occurs in your system. In this way administrators can take the necessary steps to solve problems in time and to avoid further damage in the corporate network. So you will gain a well-functioning SMS system which makes administrators possible to intervene before your business process are affected by harms. The end result will be a stable system which satisfies the needs of the IT staff, the managers and customers at the same time.

Requirements checklist

If you wish to setup this application you need to establish a connection between your system and a mobile network. You can choose from two options: Internet connection or wireless connection (when you attach a GSM phone or GSM modem to your computer). If you visit the following website: Internet based SMS connections vs. GSM modem based (wireless) SMS connections you can decide easily which solution is the best for you. You will need different tools for this application on the basis which solution you chose.

Requirements to connect your system to the Mobile network via the Internet

The following tools will be necessary if you wish to establish a connection between your system and an SMS service provider:

Figure 1/a - Internet based connection checklist

You will need an SMS service provider who will be able to reach mobile phone surrounding you. To help you find a provider who can provide SMS service via the Internet, we have collected some provider on the following website: SMPP SMS Service providers. After you have chosen a provider and purchased its service you will get connection parameters and with these parameters you can set Ozeki NG SMS Gateway software according to your needs.

Requirements to wireless connection to the Mobile network

To establish wireless connection between your system and the GSM modem, you will need a GSM modem/ GSM phone and with a data cable you can connect it to your computer. In this way your Ozeki NG SMS Gateway software can handle the phone and the software can manage messaging wirelessly. The following tools will be necessary if you wish to establish this connection method:

Figure 1/b - Wireless connection checklist

Ozeki NG SMS Gateway can be obtained by
opening the download page:
Download Ozeki NG SMS Gateway!

How SMS texting works with CA Unicenter

When an error is detected in your system by CA Unicenter NSM, it processes this error and sends a report to Ozeki NG SMS Gateway. The SMS gateway processes this notification and delivers the error message as SMS text message to the intended mobile devices. Ozeki NG SMS Gateway sends SMS messages to the mobile network via GSM modem attached to the computer with a data cable or it directly connects to the SMSC of the mobile service provider over the Internet.

Figure 2 - Texting process in CA Unicenter with Ozeki NG SMS Gateway

To send SMS messages from CA Unicenter NSM you need to do the follows: First, start CA Unicenter NSM and define clients you want to monitor. Then create a rule that will execute SendSMS.exe file with the proper parameters. In message parameters you need to insert the details of the error to the proper fields. Next generate an error, for example, overload the processor. CA Unicenter NSM should detect this error, and if you have a look at Ozeki NG SMS Gateway, you should see that the error message has already been sent to a mobile phone.

Conclusion for CA Unicenter SMS solution

To summarize the above mentioned CA Unicenter with Ozeki NG SMS Gateway is the best solution if you want to improve performance and availability of your IT system. This solution is based on SMS technology which enables your system to forward error messages as SMS messages to mobile phones. In this way you also can improve the effectiveness and security of your corporate IT environment. The implementation of this solution will result in considerable time and money savings.

More information

BMC | HP Insight Manager