SMS solutions for customer services and relationship management

If you are looking for a better way to interact with your customers, clients and business partners, then SMS technology is the best choice for you! With this solution you will be able to offer effective and discreet SMS services for your customers. SMS technology can be achieved by a powerful SMS gateway software such as Ozeki NG SMS Gateway that needs to be installed on the computer. After the installation you can start to operate with SMS messages, send SMS reminders, notifications to customers and receive response messages from them. If you decide to implement Ozeki NG SMS Gateway you will be able to provide a smooth, reliable and efficient SMS service for your customers. Find out the benefits of this solution and learn more about SMS technology in this article.

Get access to SMS technology and find out how it can serve your business!

SMS technology is the ideal solution for companies and organizations dealing with numbers of customers, clients and business partners. By introducing SMS messaging in customer service or CRM system noticeable improvements can be achieved.

With this solution you can highly reduce call center communication costs while you improve availability for your customers. They will be able to send SMS messages on various issues, such as they can enquire SMS notifications about products, delivery or order status but also payment reminders can be sent to them. The great advantages of SMS messages are the facts that they can be received and read anytime and anywhere. In this way SMS messages are never intrusive as the recipient can decide about the right time to read it (not like in the case of telephone calls) and due to its two-way nature, there is a possibility to reply to your notifications. Therefore a continuous communication flow can be achieved.

SMS enhanced automated services allow to contact with numbers of customers in real time. This automated SMS system is provided by an SMS gateway software. Such a software is Ozeki NG SMS Gateway. After you download and install it to your system, you will be able to send SMS messages from CRM system to multiple recipients, and receive real time responses from customers. All in all, SMS technology is the key for future competitiveness and it allows to increase the level of service delivery that is inevitable in service centers.

sms solutions for payment services — Figure 1 - SMS solutions for payment services

SMS technology allows to:

communicate directly to a targeted audience
increase organizational control
reach customers anytime and anyplace even if he is on the go
achieve greater operational efficiency
achieve high response rates
carry out bulk SMS campaigns based on a targeted CRM marketing list

Benefits of SMS systems for CRM

The automated SMS services are ideal for organizations that need direct, two-way and real time communications with a specified group of people. Costumer services and relationship management centers deal with huge numbers of customers, clients and business partners and instant communication is essential to be efficient. With SMS messages, customers obtain instant, cost-effective and reliable solutions for the problems. Furthermore, it provides the convenient option of receiving important notifications or reminders anytime and anywhere, in this way you can reach plenty of customers even if they are on the move.

Send and receive via SMS:

Notifications
Emergency advisories
Scheduling
News and information
Greetings
Reminders
Collection notifications
Information updates
Complaints
Customer satisfaction measurement
Short surveys
Customer data updates
SMS support

Ozeki NG SMS Gateway can be obtained by opening the download page: Download Ozeki NG SMS Gateway!

Conclusion of CRM SMS

As a result of the above mentioned, SMS technology is becoming a crucial tool for customer services because its simplicity and effectiveness. Its excellent features come from the facts that SMS messages are able to reach the masses and they are welcomed by customers so they are read in a large percentage. If you want to achieve success and competitiveness then this is the most proper solution for your company!

Download the free trial of Ozeki NG SMS Gateway right now to see how it works in practice!