Support of SMS systems

If you have implemented Ozeki NG SMS Gateway software in your corporate IT environment we offer you a well-structured technical support system. Practically it means that our well-trained and professional technical and product support team will answer all your questions relating to our product. In this article you can read about this support system and you will find the alternatives of our support services.

Introduction

If you wish to setup an SMS system first you need to setup a powerful and stable SMS gateway such as Ozeki NG SMS Gateway software. To achieve SMS functionality you just need to download the software and follow the detailed installation guide. To do this you also need to meet some software and hardware requirements. If you successfully do it you can still require high-quality technical support.

This technical support can be important and useful in various cases after the installation of your SMS gateway. In case of SMS systems there are four main reasons why you can demand this product support. The first is if you want to install a new mobile service connection. Also if you wish to connect your corporate IT system to the SMS gateway. Then, in case of operational problem or if you would like to upgrade your software to the latest version.

Ozeki Informatics Ltd. can provide high-quality technical support in all of the above mentioned cases. You can subscribe to this support service with annual fee.

Support

The support of Ozeki NG SMS Gateway software consists of several alternatives. For example version upgrade is also included in the support service. This alternative can be important in an SMS system because the found mistakes are corrected in latest versions. They also keep up with changes of the IT environment. It is also a useful and very important function as IT systems are changed constantly and these changes affect various areas. On one hand, it is required that changes of the SMS standard also needs to be followed. In this way you can keep your SMS system compatible with the latest versions of mobile phones. On the other hand, the software needs to support the new connection alternatives and regulations of mobile service providers. Of course, the changes of the corporate IT systems also need to be followed. This includes the support of the latest corporate software versions.

The support service contains the following options:

  • Version upgrade
  • Technical support in e-mail
  • Technical support over MSN messenger/Skype or other chat software
  • Technical support over telephone
  • Troubleshooting over remote desktop connection (VNC, Teamviewer, Logmein, Windows remote desktop, etc...)
  • Installation of the software or troubleshooting personally
  • Software developer support
  • Development of unique software functions

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