Useful information if you wish to use SMS in your IT system
There are several benefits you can achieve
if you add SMS functionality to your corporate IT system and there are different
ways to take advantage of this technology. This article outlines
these benefits and the options you have when you decide to implement SMS messaging
in your business.
Introduction
When you decide to use SMS messaging in your business, you decide to develop the
ability to send information quickly and efficiently to the mobile phones of your
employees, customers and business partners even if they are on the move. You
will also be able to collect information from mobile agents, such as mobile
sales representatives, employees working in logistic operations and engineers
working on the field. SMS messages are the simplest and quickest ways of
communication today. They are welcomed in everyday life but also in corporate
communication processes. With SMS messages you can implement,
a fast reliable and very efficient communication channel, that makes your
business more efficient.
To be able to use mobile messaging in your company, all you
need to do is to setup an SMS gateway software
that makes it possible to transmit
and receive SMS messages. In these pages you can read about the benefits and the
important aspects that should be considered, when you decide to use mobile text
messaging.
Benefits of using SMS in your company
SMS messaging makes business processes easier
and faster and more efficient. SMS messages can play a vital part in improving
operational effectiveness. There are numbers of cases when a short text message
forwarded to a mobile phone is the best alternative. For example:
If there is a
problem, that is discovered or an issue, that needs quick response in your
standard operation, you can immediately reach the competent person with a
simple SMS. Once reached, he can intervene in
time so further harms can be avoided. For example if you operate a computer
network, the malfunctioning of a server computer or other
critical IT equipment breakdown can be noticed automatically, and the IT
administrator can be notified using an SMS message in time to solve the problem
In terms of customer relationship management, your
customers can be informed about the process of production and product delivery
in SMS messages. This keeps them well informed and happy.
In case you have (or want to build) a workflow system,
you can rely on SMS messages to keep in touch with your employees and suppliers
by informing them about their exact tasks, their responsibilities, the dates
for their meetings, or the critical deadlines they must meet.
Your marketing team can also use mobile text messaging.
For example they can inform your customers, resellers and business partners
about your latest success or appearance in media.
As you can see, there are number of cases that give you the
ability to improve your system with SMS messages.
Why do you need an SMS gateway software?
When you want to take advantage SMS messaging offers, you have two choices: you
can use an SMS gateway in your corporate system, or you can implement a
connection to an SMS service provider directly. Using an SMS gateway is a better
choice. SMS gateways are usually introduced in companies because of the fact
that they make it possible to add SMS functionality more efficiently, and they
eliminate many possible problems, that can arise while implementing direct SMS
service provider integration. With a corporate SMS gateway you achieve service
provider independence and you gain other advantages:
An SMS gateway software provides faster and easier
integration to your IT system, because it provides easy to use interfaces.
The most popular interfaces are: SQL to SMS
configuration,
E-mail to SMS configuration, Text file to
SMS, command line to SMS,
HTTP to SMS.
Application programming interfaces such as JAVA, C#.NET, VB, ASP, PHP, C++,
Access, etc are also available.
An SMS gateway software makes it possible to use multiple
telephone numbers. This is often necessary if different divisions in the company
want to use SMS.
An SMS gateway software makes it possible to
communicate with multiple SMS service providers and wireless networks at
the same time. To support this an SMS gateway software proves SMS routing.
An SMS gateway software implements very important coding
tasks, such as proper character encoding, long SMS support (message segmentation
and reassembly). It will make sure your messages will not contain invalid
characters on the recipient handset.
An SMS gateway software acts as a central point for mobile
messaging in a corporate system, and makes it possible to track outgoing and
incoming messages and to monitor application activity. This is particularly
useful if several applications use mobile messaging in a single company. It is
also useful to verify service provider billing.
Introducing Ozeki NG SMS Gateway
Ozeki NG SMS Gateway posseses
all of these excellent features. It is the best
solution if you would like to add SMS functionality to your system to be more
effective and up-to-date. Ozeki NG SMS Gateway will save you time and
money and attract more customers as you can spend more time with customer and
partner relations instead of dealing with communication problems. Furthermore
you can avoid inconvenient situations originated from not sent or delaying
messages. To sum it up, with Ozeki NG SMS Gateway you can improve
communication within and outside your company while you save time and money.
Important topics, you should read about
On the following pages you will find useful text messaging and
paging information for companies.
How to connect your SMS gateway to the mobile network?
- This article explains the
possible choices you can take when you decide to connect your IT system to the
mobile network to implement mobile messaging.
How to connect your IT system to the SMS gateway?
- This article explains how you can setup the SMS gateway to work with your existing
IT system.
Tracking messages
- It is a common requirement to be able to see when a message is delivered to
the mobile network and when it is received to the mobile handset. In this article
you can read about how this can be handled.
Compatibility of messages
- To meet with the standard of SMS messages is inevitable if you use SMS technology.
This article provides you information on how an SMS gateway can handle this problem
and can code and decode SMS messages.
Performance of SMS systems
- In this article you will find information about the performance and capacity of
SMS gateways. You can also learn how an SMS gateway can meet the demands of
companies.
Reliability of SMS systems
- This article offers you several options to make your IT environment secure and
reliable. There is a list of helpful options of SMS gateways with which you can
achieve these properties.
Operation of SMS systems
- You need to meet some requirements if you wish to setup an SMS system in your
corporate IT environment. In this article you will find a prerequisites list and
some further information on the necessary components.
Support of SMS gateway software
- This article provides information on how software support works in practice and
what services are included in it.
Costs of SMS systems
- In this article you can read about the regular and ad-hoc fees that can occur
during and after the setup of an SMS system.
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