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Send and receive SMS from your CRM system
Fields of applications
In a company which owns a diverse customer base
tracking and following the information about customers and partners
can be resource exhausting. A CRM software offers a solution
for such a problem by providing a tool to unify the company's costumer
interaction. It organizes the various information by means of
policies and rules creating a transparent
environment for following and tracking costumer information.
A CRM software can use technology to attract new costumers and
form tighter bounds with existing ones.
Therefore they create a costumer centric way of doing business as
they provide individual solutions.
Figure 1 - Solution for how to send SMS in your CRM system
Ozeki NG SMS Gateway is an application to further widen their fields of application as it enables to send SMS from any CRM software to mobile devices. Its high compatibility enables you to further increase your business efficiency. By adding SMS functionality to your customer information tracking tool you open up additional doors for providing a more customer-centric business attitude. What your CRM software documents about your costumers and what business offers, solutions or personalized assessments are created based upon those information can be sent in SMS directly to the costumer. This enables the possibility of personalized front office operation which eventually ensures the way for more effective and accurate direct marketing. Your company's relationships with current and future costumers along with your business partners therefore become more specified and efficient. Essential information which can solve business problems, further tighten business relationships or attract new costumers can be sent in a brief, fast and accurate SMS message.
Ozeki NG SMS Gateway application on the basis of the
above mentioned provides your company benefits which ensures business
accuracy and efficiency. Implementing an SMS
service to your CRM software eases the flow of information between the
company's departments, your costumers and between your business partners.
The sending of essential information
to your colleagues creates a secure well-informed working environment
which prevents problems or stoppage of work caused by misinformation.
Therefore they will be able to react to the
costumer's requests or the business partners inquire in a shorter period
of time and with more accurate information. This feature automates back
office business processes and ensures a better, faster and more stuff
Eventually back office operations determines the quality of the front office as well. Therefore adding SMS functionality to your front office management as well even further stretches your business productivity. Implementing SMS to sales and marketing procedures with personalized business offers for existing costumers, ensures successful business operations and effects in costumer satisfaction. In addition to that prosperous costumers can be easily attracted to your company by offering the convenient business packages based on the information stored in your CRM software. These offers can be sent to these future costumers which ensures quick, safe and accurate information flow and results in a successful direct marketing strategy.
All in all Ozeki's application offers the ability to provide your costumers and employees the right information in the right time. This unique benefit ensures a 360° company, business partner and customer view which results in a more professional way of doing business and creating a prosperous costumer base. Therefore Ozeki's application to your CRM software is essential to cultivate its performance and to further improve your company's performance and eventually its reputation.
- If you wish to add SMS functionality to your IT system, please go to the download page to download Ozeki NG SMS Gateway.
- To read about Lotus Notes solution, please go to "How to send SMS from Lotus Notes" page.
- To learn more about Microsoft Dynamics CRM, please go to "How to send SMS from MS Dynamics" page.
- Please browse through our SMS solutions based on Ozeki NG SMS Gateway
- If you wish to learn how to connect to the mobile network please read IP SMS vs GSM modem connectivity
- To find out how your business can benefit from our SMS solutions please visit Businesses page
- Feature list of Ozeki NG SMS Gateway
- User Guide for Ozeki NG SMS Gateway
- Product manual
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